Webhooks Integration

What Is Webhook Event

1min

A CallerDesk event is a specific type of activity. Call report, live call answers, the addition, deletion, and updating of members or call groups are all included in this. Each interaction is recorded in CallerDesk's "Events" section, and the corresponding "Event Data" is sent in a JSON format to the external app.
In the CallerDesk Platform, events fall into four main categories. The Webhook is activated when one or more of the events specified below occurs :
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Webhook Event
                 Description
                         Type
Call Events
This webhook integration of the platform allows to get alll the inbound and outgoing call reports.
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Call Report – Call detailed information after disconnection.
Live Call – When an incoming/outgoing call is triggered.
Member Events
This webhook integration of the platform allows to get the details of added new members, updating and deleting members
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Add Member - When a member is created.
Update Member- When a member is updated.
Delete Member - When a member is deleted.
CallGroup Events
This webhook integration of the platform allows to get the details of added new callgroup, updating and deleting callgroup.
This webhook integration of the platform allows to get the details of the 
This webhook integration of the platform allows to get the details of the This API is used to get the call groups list
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Add Call Group - When a Call group is created.
Update Call Group - When a Call group is updated.
Delete Call Group - When a Call group is deleted.
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You will find the sample webhook payload here : https://docs.callerdesk.io/sample-payload﻿
Note: This webhook integration is a premium feature. To know more about it, please connect with your account manager. 

Webhook Event	Description	Type
Call Events	This webhook integration of the platform allows to get alll the inbound and outgoing call reports.	Call Report – Call detailed information after disconnection. Live Call – When an incoming/outgoing call is triggered.
Member Events	This webhook integration of the platform allows to get the details of added new members, updating and deleting members	Add Member - When a member is created. Update Member- When a member is updated. Delete Member - When a member is deleted.
CallGroup Events	This webhook integration of the platform allows to get the details of added new callgroup, updating and deleting callgroup. This webhook integration of the platform allows to get the details of the This webhook integration of the platform allows to get the details of the This API is used to get the call groups list	Add Call Group - When a Call group is created. Update Call Group - When a Call group is updated. Delete Call Group - When a Call group is deleted.

Updated 17 Dec 2023

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Webhooks Integration

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