Webhooks Integration
Setup Live Webhook
2min
To set up webhooks:
- Log onto the CallerDesk Dashboard to configure webhooks and select and navigate to Dashboard → API & Integration → Webhooks.
![Document image Document image](https://images.archbee.com/j-G6cii9j1cz4fJ64nb7U/xT3PaKaVlCr3tPtPMCDDq_screenshot-02-01-2023-at-2222.png?format=webp)
2. Select "+ Create Webhook" from the menu.
![Document image Document image](https://images.archbee.com/j-G6cii9j1cz4fJ64nb7U/XJz89rmRNZ4JzpOzWW3kl_screenshot-02-01-2023-at-2226.png?format=webp)
3. Enter the URL you wish to receive the webhook payload at when an event is triggered in the Webhook Setup pop-up window. We advise using an HTTPS URL
![Document image Document image](https://images.archbee.com/j-G6cii9j1cz4fJ64nb7U/0OXT9hstQ677WfoFVQaL__screenshot-02-01-2023-at-2231-1.png?format=webp)
4. Enter the email address where notifications should be sent in the event that a webhook fails in the Alert Email area. You will receive notifications about webhooks, such as failures, deactivation, and so on.
![Document image Document image](https://images.archbee.com/j-G6cii9j1cz4fJ64nb7U/DktFdrs618mGdKiOJUOBw_screenshot-02-01-2023-at-2231-2.png?format=webp)
5. From the list of Active Events, pick the necessary events.
![Document image Document image](https://images.archbee.com/j-G6cii9j1cz4fJ64nb7U/1GDMQwlj378Uzb_bD5lrW_screenshot-02-01-2023-at-2231-3.png?format=webp)
6. Then click to submit Create Webhook tab mentioned in the popup screen. A webhook is added to the list of webhooks after being set.
To make more modifications, select the webhook and click Edit.
Handy Hints
- You may configure a maximum of five URLs to receive Webhook notifications. Webhooks can only be sent to publicly accessible URLs.
- You won't be able to add the URL and will experience an error if it contains the domain CallerDesk.
- You will encounter a not allowed error if you try to save a localhost endpoint as part of a webhook configuration.
- Note: This webhook integration is a premium feature. To know more about it, please connect with your account manager.
Updated 17 Dec 2023
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