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API Documentation
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Introduction: API Reference
Authentication
SIGN IN
Team Members
Add Member
Update Member
Delete Member
Get Members List
Call Group
Call Group List
Update Call Group
Create Call Group
Delete Call Group
Get Group details by id
Get Group Time Schedule
Call Logs- Incoming/Outgoing
Call Report API
Click2Call API ( Normal )
Click2Call API (with CallGroup)
Reverse C2C API ( B Party=Member Number)
Reverse C2C API ( B Party=Deskphone with CallGroup)
Live Call API
Call Routing API
Bulk Voice Brodcast
Bulk Voice Broadcast
Bulk Voice Broadcast Report
Voice OTP API's
Contact API's
Get Contact List
Add contact
Edit contact
Delete contact
Number Blacklist API's
Block Number
Unblock Number
Account Sender id's
Add Sender id
Get Sender id
Delete Sender id's
Account Level API's
Activity Trail History
Profile & Balance
IVR Number List
Email Report API
Member Analysis
Notification Settings
Notification List
Update Notification
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1min

Call Group

Call group is basically a team or department segregation which helps in bringing all the individual team members under similar working terms together so that they can be assigned to a particular cloud phone number or to a particular option on the IVR.

Once a Call group is created, you can assign time schedule, call flow strategy & can also setup team members shift wise call routing.

Please click on below links to know more.

Call Group List

Create Call Group

Delete Call Group

Updated 03 Mar 2023
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