Call Group

Call group is basically a team or department segregation which helps in bringing all the individual team members under similar working terms together so that they can be assigned to a particular cloud phone number or to a particular option on the IVR.

Once a Call group is created, you can assign time schedule, call flow strategy & can also setup team members shift wise call routing.

Please click on below links to know more.

Call Group List

Create Call Group

Delete Call Group

Updated 18 Jan 2022
Did this page help you?