
This API helps you to know all multiple routing of a particular call. It wll be used after disconnection of the call. 


Call Routing API

Call Unique Id ( for example-1586420216.7173x)


sid_id

Team Member Number ( fro example-0859xxxxxx)


member_num

account_id

Configured DID unique id. ( for example 22259 )


did_no

Call Start Time (for example-2020-04-09 13:46:56)


startdatetime

total_duration

Call status (for example- ANSWER,NOANSWER, BUSY)


callresult

Call disconnection reason code from telco ( for example- 16, 19 etc )


hangupcause

Type of IVR Account ( for example: IVR, WEBOBD )


channel

Caller number ( for example - 09999xxx )


caller_num

authcode

The Call Routing API enables users to access information about call routing details, including call ID, member number, account ID, phone number, start datetime, caller number, call duration, call result, hangup cause, and channel. A successful request wil

Live Call API

Click2Call API ( Normal )

C2C API ( Via member_id )

Click2Call API (with CallGroup)

Reverse C2C API ( B Party=Member Number)

Reverse C2C API ( B Party=Deskphone with CallGroup)

Mobile based single C2C API

Click-to-Call API's

API Integration

Use CallerDesk v2 API's  to configure with your in-house app or with any other 3rd party webapp or mobile applications

Current_Version_API Documentation 

Introduction: API Reference

Authentication

What Is Webhook Event

Setup Live Webhook

Test & Validate Webhook

Sample Payload

Edit Webhook

Delete Webhook

Webhooks Integration

Setup Postman

CallerDesk <> Postman

Test API via Postman

Add Member

Update Member

Delete Member

Get Members List

Team Members

Create Call Group

Update Call Group

Delete Call Group

Call Group List

Get Group details by id

Get Group Time Schedule

Call Group

Call Report API

Call Logs- Incoming/Outgoing

Add contact

Update contact

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Get Contact List

DO wise Contact list

Contact notes API

Contact API's

Voice call based OTP

Normal Voice call survey

Normal survey with repeat

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Bulk Voice Broadcast

Bulk Voice Broadcast Report

Outgoing Voice Brodcast API's

Upload Voice prompt

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Voice Prompt API's

Block Number

Unblock Number

Number Blacklist API's

Add Sender id

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Delete Sender id's

Account Sender id's

Dashboard Summary

Activity Trail History

Profile & Balance

IVR Number List

Account Level API's

Member Analysis Report

Member Break Status

Member Break control

Member Analysis

Notification List

Update Notification

Notification Settings