2min

Click2Call API (with CallGroup)

This API will help you to pass call group name as well. Do remember that, Party A mobile number should be added on that particular call group in the panel. Once call disconnect, same call group will be reflect on panel as well under report section.

Usecase: During 3rd party crm integration, it requires to know which call group dept. team member has generated the call like: sales dept, support dept, accounts dept etc.

Get a cake by its ID
GET
Params
Body Parameters
required
String
ID of the cake to get
JS
|
200
|
Important Informations:

1.)Click to call flow : One call (Leg A ) will be initiated by agent, once he will pick the call then automatically 2nd call will be generated to connect with the End user ( Leg B)

2.) Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.

3.) Party A mobile number should be added on that particular call group.





Updated 16 Jan 2022
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