Click-to-Call API's

Click2Call API (with CallGroup)

1min

This API will help you to pass call group name as well. Do remember that, Party A mobile number should be added on that particular call group in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.

Usecase: During 3rd party crm integration, it requires to know which call group dept. team member has generated the call like: sales dept, support dept, accounts dept etc.

GET
Request
Query Parameters
calling_party_a
required
Integer
The number who is going to receive the call first ( for example-9999xxxxx )
calling_party_b
required
Integer
The number who is going to receive the call once first party pick the call i.e second party (for example-9266xxxxx)
deskphone
required
Integer
Did or Deskphone assigned in account ( for example-120xxxx or 928xxxxxx)
authcode
required
String
This is the unique Auth key
call_from_did
required
Integer
Always mention as "1" ( Mandatory )
group_name
required
String
Name of the particular assigned group on which "calling_party_a" added
Form Parameters
campid
optional
Integer
Unique campaign id ( for example 9995 )
callerid
optional
Integer
DID Number landed on member/customer number ( for example-0120xxxx)

Important Informations:

1.)Click to call flow : One call (Leg A ) will be initiated by agent, once he will pick the call then automatically 2nd call will be generated to connect with the End user ( Leg B)

2.) Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.

3.) Party A mobile number should be added on that particular call groupand also callgroup name should be matched accurately.

Updated 05 Dec 2023
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