Click-to-Call API's

Reverse C2C API ( B Party=Deskphone with CallGroup)

1min

With this API, first call will be delivered to customer number and second call to assigned Deskphone Number which is connected with one particular callgroup. Do remember that, Party B i.e callgroup name should be mapped with the particular Deskphone number in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.
Usecase: During 3rd party crm integration, sometime user wants to map IVR/Deskphone number so that configured pre-greeting can be played for the end customer.
GET
Request
Query Parameters
calling_party_a
required
Integer
The number who is going to receive the call first ( for example-9999xxxxx )
deskphone
required
Integer
Did or Deskphone assigned in account ( for example-120xxxx or 928xxxxxx)
authcode
required
String
This is the unique Auth key
call_from_did
required
Integer
Always mention as "1" ( Mandatory )
group_name
required
String
Name of the particular assigned group on which "calling_party_a" added
Form Parameters
campid
optional
Integer
Unique campaign id ( for example 9995 ) 
callerid
optional
Integer
DID Number landed on member/customer number ( for example-0120xxxx)
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Important Informations: 
1.)Click to call flow : One call (Leg A ) will be initiated to customer, once he will pick the call then automatically 2nd call will be generated to connect with the Deskphone/IVR Number ( Leg B). 
2.) Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.
3.) Party B which is "callgroup name" in this api, should be matched 

Updated 05 Dec 2023

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