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Introduction: API Reference
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Click2Call API ( Normal )
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Reverse C2C API ( B Party=Member Number)
Reverse C2C API ( B Party=Deskphone with CallGroup)
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2min

Reverse C2C API ( B Party=Deskphone with CallGroup)

With this API, first call will be delivered to customer number and second call to assigned Deskphone Number which is connected with one particular callgroup. Do remember that, Party B i.e callgroup name should be mapped with the particular Deskphone number in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.

Usecase: During 3rd party crm integration, sometime user wants to map IVR/Deskphone number so that configured pre-greeting can be played for the end customer.

Get a cake by its ID
GET
Params
Body Parameters
id
required
String
ID of the cake to get
Important Informations:

1.)Click to call flow : One call (Leg A ) will be initiated to customer, once he will pick the call then automatically 2nd call will be generated to connect with the Deskphone/IVR Number ( Leg B).

2.) Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.

3.) Party B which is "callgroup name" in this api, should be matched

Updated 16 Oct 2022
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Reverse Click2Call API on Deskphone with call group