Reverse C2C API ( B Party=Deskphone with CallGroup)
With this API, first call will be delivered to customer number and second call to assigned Deskphone Number which is connected with one particular callgroup. Do remember that, Party B i.e callgroup name should be mapped with the particular Deskphone number in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.
Usecase: During 3rd party crm integration, sometime user wants to map IVR/Deskphone number so that configured pre-greeting can be played for the end customer.
1.)Click to call flow : One call (Leg A ) will be initiated to customer, once he will pick the call then automatically 2nd call will be generated to connect with the Deskphone/IVR Number ( Leg B).
2.) Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.
3.) Party B which is "callgroup name" in this api, should be matched